Rivers Casino Philadelphia remains closed until further notice due to COVID-19

To help limit the spread of COVID-19 and in keeping with the state’s shutdown order, Rivers Casino Philadelphia will remain closed until further notice. We will reopen when state officials determine that it’s safe. The health and well-being of our Team Members, guests and the community is our number-one priority. Our Team Members and their benefits are still being paid.
 
Guests can still play their favorite online casino games at BetRivers.com or PlaySugarHouse.com.
 
We appreciate your support!
 
 
 

TEMPORARY CLOSURE FAQ

 

GENERAL

How do I get a Rush Rewards card?

We would love for you to join and experience the many benefits of being a loyal member of our program. However, the only way we can issue you a Rush Rewards card is if you came to the casino. We will be happy to welcome you to our loyalty program when we reopen.

How do I find my Rush Rewards number?

Your Rush Rewards number can be found on the address panel of any mail pieces you may receive from Rivers Casino Philadelphia or within any email correspondence from Rivers Casino Philadelphia.

What happens to my offers?

When we reopen, we will issue new Slot Play & Match Play and Dining offers at the same levels that guests had prior to closure. We’re also working on exciting new offers for you to enjoy once we reopen!

 

GAMING

What will happen to gift giveaways?

We will reschedule any planned gift giveaways as soon as possible. Qualified guests will be notified of the new pick up dates.

What will happen to my Points?

Your points will not expire or change during our temporary closure.

If I can’t earn Points, how will my tier qualification be affected?

We will adjust the card level qualifying period based on the time we are not open.

What happens to the entries I had for upcoming promotions?

Due to the Governor’s executive order we have decided to cancel and postpone all planned promotions. We are working on rescheduling promotions that were either cancelled or postponed to ensure that no entries will be lost. Entries earned for scheduled drawings will be transferred to new promotions of a similar earning structure. Guests will be notified of new promotion dates, as well as their entry balances, upon reopening.

What happens if a sporting event that I placed a wager on was cancelled? 

Bettors can reclaim their initial stake for any cancelled events upon the reopening of the casino. Futures made on postponed events will remain live.

 

ENTERTAINMENT

Which entertainment events are being rescheduled or cancelled, and how will I know?

Please visit our Entertainment page for the most up to date status on each individual event.

 

ONLINE GAMING

How do I get help with my online gaming account?

Please visit betrivers.com Help Center for assistance. Live chat and email support are available from 9:30am-2am.